MediBuddy Introduction

MediBuddy is India’s largest on-demand, full-stack digital healthcare platform that helps patients access multiple healthcare services. It gives users 24x7 access to high-quality healthcare at their fingertips. MediBuddy helps its users consult specialist doctors, order medicines and book lab tests from the comfort of their homes. It is also a partner to several leading corporate customers in the country and helps their employees access multiple healthcare benefits. MediBuddy users have access to online doctor consultations, wellness, preventive care services, fitness and hospitalization offered by its pan-India network of healthcare providers with its unparalleled reach.

It also provides its customers hassle-free, end-to-end surgery care through a Care Buddy, right from connecting them to the right surgeon to post-operative recovery care. MediBuddy’s surgery care provides specialized treatment in several other departments like Proctology, Ophthalmology, Vascular, ENT, Orthopaedics, Urology, Gynaecology, and more. With full-stack Surgery Care management services, MediBuddy assures customers an array of solutions for every medical, financing, insurance, and recovery need of its customers undergoing surgery.

The digital healthcare platform has a partner network of 90,000+ doctors, 7,100+ hospitals and clinics, 4,000+ diagnostic centers, 2,500+ pharmacies along with a team size of 2200+ members. It has created an integrated healthcare ecosystem that offers patients seamless access anytime and anywhere. It has created an integrated healthcare ecosystem that offers patients seamless access anytime and anywhere in 10 minutes. With its healthcare services available in 16 Indian languages to enable customer-friendly consultation, MediBuddy is bridging the Urban-Rural quality healthcare divide. MediBuddy offers online and offline doctor consultations, medicine delivery, lab tests at home, mental health consultations, surgery care, among other healthcare services.

Key Responsibilities: 

• Counseling around 100 customers over the phone every day who have downloaded MediBuddy

• Following up with them and converting them into leads

• Influencing consumer choice and preference of service by following a prepared script to give relevant specialty information

• Maintaining procedures, processes, and quality on all the calls

• Expedite the resolution of customer problems and complaints to maximize satisfaction

• Achieve sales targets and talk time targets

Key Requirements:

• Preferred Inside Sales/Tele Sales/Outbound Sales/Customer support (Voice) experience.

• Education Qualification - Any graduation

• Good communication skills and proficiency in English and Hindi

• Good interpersonal and negotiation skills

• Highly motivated and target driven with a proven track record in sales

• An excellent Team player

• Relationship management skills and openness to feedback

• Knowledge of MS office