Assistant Manager – Central Scheduling Operations

About the Role
We are hiring an Assistant Manager – Central Scheduling Operations to lead our Central
Scheduling Team responsible for managing OPD & IPD scheduling, cab coordination, Rx
collection, and other backend operational activities. The role requires strong operational
ownership, team leadership, hospital ecosystem understanding, and the ability to manage
real-time escalations while ensuring service excellence and productivity.

Key Responsibilities

• Lead and manage a team of 10+ executives and monitor daily productivity, quality, and
  SLA adherence.
• Oversee end-to-end OPD and IPD scheduling operations with high attention to detail.
•  Manage entire ground-level operations including roster planning and shift allocation.
•  Ensure effective coordination with hospital partners and internal stakeholders.
•  Handle real-time operational escalations and ensure quick resolution.
•  Oversee cab booking coordination and Rx (Prescription) collection workflow.
• Prepare daily, weekly, and monthly MIS reports and dashboards.
• Analyze productivity, TAT, and operational efficiency to drive continuous improvement.
• Ensure achievement of defined OKRs and KPIs for the team.
  
  Must-Have Requirements
• 3–6 years of experience in hospital operations / healthcare scheduling / backend
  operations.
• Experience handling a team of 10+ members.
• Strong understanding of OPD & IPD workflows.
• Strong Excel skills (Pivot Tables, VLOOKUP/XLOOKUP, reporting dashboards).
• Good analytical and reporting skills.
• Experience in roster planning and workforce management.
• Ability to manage real-time escalations effectively.
• Strong attention to detail.
  
  Good to Have
• Knowledge of medical terminologies (considered a strong plus).
• Experience working in hospital atmosphere or healthcare ecosystem.
• Exposure to healthcare CRM or scheduling tools.
  
  Key Competencies
• Operational ownership mindset.
• Strong communication and coordination skills.
• Problem-solving approach.
• High attention to detail.
• Ability to work in a fast-paced healthcare environment.