Job Description: Care Captain Help Desk

*Location: Bangalore

*About the Role:

The Care Captain will be stationed at a MediBuddy partner hospital, providing real-time assistance to patients who have booked appointments through the MediBuddy portal or app. This role is crucial in ensuring a seamless experience for patients visiting the hospital and involves direct interaction with patients to address their needs and concerns.

*Key Requirements & Responsibility’s

· Freshers or experienced candidates in helpdesk, customer care roles or similar service-oriented roles. are welcome.

· Educational Qualification: A clinical/medical background is an advantage, but any graduation is acceptable.

· Quick learner with the ability to adapt to new processes and technologies.

· Strong communication skills with proficiency in English and Hindi are a must. Proficiency in regional languages is advantage.

· Ability to upsell services effectively.

· Understanding of the MediBuddy app and portal to assist users efficiently.

· Strong relationship management skills and openness to feedback.

· Polite and humble demeanour towards customers, ensuring a positive experience.

· Proficient in escalation management skills to resolve issues promptly and effectively.

· Proficient in MS Office and adept at using email platforms such as Outlook, Gmail, or Live Mail.

· Serve as a representative at the hospital help desk, providing support and guidance to patients.

· Ensure daily targets are met for various parameters, including bookings, attendance, and report generation.

· Assist patients with their queries and provide solutions promptly and efficiently.

· Coordinate with hospital staff to facilitate smooth operations and enhance patient experience.

· Maintain accurate records of patient interactions and transactions.

· Provide feedback and suggestions for process improvements to enhance service quality.

· Collaborate with other team members to ensure the overall success of the help desk operations.

Join us in making a difference in patient care and experience at MediBuddy partner hospitals. We are looking for enthusiastic individuals who are passionate about helping others and can thrive in a dynamic healthcare environment.