Location: Indore (WFO)

Employment Type: Full-time

About the role - 

We are seeking an experienced and proactive Assistant Manager to oversee the quality check process for insurance pre-policy medical assessments. The ideal candidate to have exceptional skills in data handling and presentation, be highly adaptable, and possess strong problem-solving abilities. Excellent communication skills and the ability to interact and collaborate with stakeholders are essential for driving and executing processes effectively.

Qualifications:

• Proven experience in a quality check or related role, preferably within the insurance or healthcare sectors.

• Strong proficiency in Excel and data presentation tools.

• Excellent problem-solving and communication skills, with the ability to interact and collaborate with stakeholders.

• Demonstrated leadership skills with the ability to support and motivate a team.

• Strong attention to detail and a commitment to maintaining high-quality standards.

Key Responsibilities:

• Assist in managing and leading the quality check team to ensure accuracy and efficiency in pre-policy medical assessments.

• Oversee data handling processes and utilize Excel and other tools for effective data analysis and presentation.

• Foster a disciplined and accountable team environment, encouraging continuous improvement and high performance.

• Communicate effectively and collaborate with stakeholders to drive process execution and improvements.

• Understand pre-policy medical reports to ensure accurate interpretation and assessment.

• Control and closely monitor grievances to maintain them at par with the agreed SLA of the insurer.

• Drive grievance closure within the specified TAT to ensure timely resolution.

• Identify and resolve issues quickly to enhance process efficiency and team effectiveness.

• Adapt to changing business needs and priorities, ensuring the team remains aligned with organizational goals.