AR - Collections

Key Responsibilities:

● Strong experience in B2B AR collections – manage full-cycle collections in a high-volume, customer facing environment

● Set team collection targets and drive performance through consistent follow-ups and accountability

● Proactively follow up on overdue payments, ensuring timely resolution of all outstanding invoices

● Coordinate closely with the Account Management team to align on client status, dispute resolution, and relationship management

● Handle customer queries and provide timely, accurate customer ledger reconciliations to ensure clear understanding and smooth business operations

● Direct interaction with customers via calls and emails to push for payments and negotiate resolutions when needed

● Track AR aging reports and collection KPIs; regularly present insights and action plans to leadership

● Use data to identify trends and root causes of payment delays; recommend strategic interventions 

● Continuously improve collections processes, tools, and team structure as the company grows

● Support audits and month-end close processes with accurate receivables reporting

Qualifications & Skills:

● Bachelor’s and Masters degree in Accounting, Finance, or related field

● Minimum of 5 - 6 years of experience in accounts receivables, with a strong track record in B2B collections

● Strong knowledge of B2B AR processes, financial systems, and ERP tools (e.g., SAP, SAP-Ariba, Oracle, or equivalent)

● Excellent analytical, problem-solving, and decision-making skills

● Exceptional communication and interpersonal skills

● Experience in the healthtech industry is a plus